Frequently Asked Questions
Find answers to commonly asked questions about our documents and services.
Do I need to meet with a lawyer to complete these documents?
No. You can complete your documents online using our guided interview. Every document is drafted and reviewed by Pennsylvania attorneys, so you receive legally compliant forms without needing an in‑person appointment.
Are these documents valid in Pennsylvania?
Yes. All documents are written to comply with Pennsylvania law, including required notices, acknowledgments, and signing rules for Financial Powers of Attorney, Medical Powers of Attorney, and Living Wills.
How long does it take to complete my documents?
Most people finish the interview in 10–20 minutes. Your completed documents are delivered digitally as soon as you submit your answers.
Do I need to notarize or witness my documents?
Yes. Legally-compliant Power of Attorney documents must be witnessed, and sometimes notarized, depending on the document and its purpose. For example:
Financial Power of Attorney: Must be notarized.
Medical Power of Attorney & Living Will: Require two adult witnesses.
We include clear signing instructions with every document, and will be offering online signing appointments that include remote notarization in the near future. For now, if you require remote notarization, please send an email to support@papowerofattorney.com to inquire about an appointment.
Can I make changes to my documents later?
Yes. Power of Attorney documents, including POAs that you may have signed years ago or that were obtained elsewhere can be updated by creating new documents with any changes you wish to incorporate. Our guided interviews will help collect all of the information needed for creating new documents to replace your existing or outdated documents. Your most recent signed document is the one that controls and will be effective when needed. Because it is possible to have multiple Power of Attorney documents that each appoint different people as your agent, you should specifically revoke any prior Power of Attorney document that specifies a person you no longer wish to act as your agent. If you need help revoking a prior Power of Attorney, send us an email to: support@papowerofattorney.com
Can I name more than one agent?
Yes. While we generally advise against naming two agents who must both act together to perform any task using your Power of Attorney, we do encourage naming a primary agent and one or more successor agents. A successor agent is an agent who will be able to act on your behalf if the primary agent becomes unable or unwilling to act. Our guided interviews will guide you through these choices.
Can my agent live in another state?
Yes. Pennsylvania does not require your agent to live in the state. However, choosing someone nearby may make practical tasks easier.
What happens if I don’t have a Power of Attorney?
If you become unable to make medical and/or financial decisions and do not have a valid POA, your family may need to petition the court for guardianship. This process is time‑consuming, expensive, and stressful. A POA helps avoid that.
Are these documents the same as a Will or Trust?
No. Powers of Attorney and health‑care documents apply while you are alive. A Will or Trust controls what happens to property after death. Power of Attorney documents are essential documents that everyone should have in case of incapacity or simply to authorize another to act for you under any number of scenarios making you unable to act for yourself.
Can I revoke or cancel my Power of Attorney?
Yes. You can revoke your POA at any time as long as you have capacity. We include instructions for revocation if you ever need them. We can also help with revocation of previously drafted POA documents. Contact us at: support@papowerofattorney.com for more information.
How do I store my documents?
Keep your signed documents in a safe but accessible place. Give copies to your agent(s), and consider providing copies to your bank or health‑care providers if appropriate.
Will hospitals and banks accept these documents?
Yes. Our documents follow Pennsylvania’s statutory requirements and are designed to be accepted by Pennsylvania hospitals, financial institutions, and other organizations
What payment methods do you accept?
We accept all major credit and debit cards, and other digital wallets, through our secure checkout system.
Will I be charged before completing the interview?
Yes. You’ll complete checkout first, then you’ll receive a link to begin your interview. This ensures your submission is tied to your order and allows us to prepare your documents as soon as you finish the interview, which provides us with the information needed to draft your documents.
How do I access the interview after I pay?
After checkout, you’ll receive an email receipt with a link to start your interview. You can complete it right away or return to it later using the same link.
How long does the interview take?
Depending on the documents you requested, most people finish the interview in less than 10 minutes. The questions are simple, guided, and written in plain language.
Can I stop and come back later?
Yes. The interview links remains active, so you can return and complete your interviews at any time. Just click the link in your purchase receipt to complete the interview for each document you requested.
What happens after I submit my interview?
We review your answers and prepare your documents. You’ll receive your completed documents digitally, along with clear signing instructions and an option to have the documents printed and mailed.
Can I purchase more than one document at a time?
Yes. You can purchase individual documents or a discounted bundle. After checkout, your receipt will include links to each interview you need to complete.
What if I make a mistake in the interview?
We rely on the information you provide during the interviews to draft your documents. If you realize you made a mistake during your interview but before you receive your documents, you should contact us promptly at support@papowerofattorney.com to let us know about the mistake so we can try to fix it before final review of your documents. If you notice a mistake in a document you have already signed or obtained elsewhere, we recommend creating new documents with correct information and then disposing and/or revoking the incorrect documents.
Do you offer refunds?
Because these are customized legal documents prepared based on your answers, refunds are generally not available once the interview is submitted. If you have an issue, contact us and we’ll work with you to try to resolve it. If you realize you made a mistake during your interview but before you receive your documents, you should contact us promptly at support@papowerofattorney.com to let us know about the mistake so we can try to fix it before final review of your documents.